AI Solutions Architect | Salesforce Developer
Alejandro De La Mora
Visionary Software Architect with 15+ years of experience in distributed systems, automation, and platform engineering. Currently focused on architecting foundational GenAI layers for enterprise environments. Expert in bridging the gap between hype and production-ready systems, utilizing GCP, AWS, and Azure. Proven success in driving AI adoption (47% to 97%), reducing operational costs by over $1M, and leading technical strategy for scalable, secure AI platforms. A recognized thought leader dedicated to mentoring teams and fostering community innovation.
Areas of Expertise
LLMs & RAGAgentic WorkflowsMCP ServersAI GovernanceCloud (GCP, AWS, Azure)Next.js & FastAPIAutomation & DevOpsSalesforce (AI Associate/Admin)Platform EngineeringTechnical Strategy
Professional Experience
- Architected the company's GenAI stack on a regulated compliance platform while leveraging models like OpenAI and Gemini via GCP/AWS.
- Designed and deployed agentic workflows and internal tools that replaced repetitive tasks, saving the company over 20,000 man-hours and $1M+ in costs within one year.
- Drove internal AI adoption from 47% to 97% by creating governance frameworks and documentation that empowered admins to use AI tools safely.
- Built custom MCP servers to expose data and tools safely to AI agents, moving beyond simple chatbots to complex, multi-step execution engines.
- Architected and shipped over 120 GenAI applications and 90+ chatbots for 30+ diverse clients, solving real-world operational problems.
- Led AI training and webinars for communities like Latinas in Tech and Somos Latinos in Tech Ottawa; manage a 100+ person community focused on AI education.
- Built AI-ready websites and marketing sites using Next.js and Vercel, wired directly into automation backends for immediate lead conversion.
- Led the architecture and configuration of Salesforce Agentforce (AI Copilots), defining prompts, actions, and data security policies.
- Designed reusable automation patterns to align sales and marketing teams, ensuring scalability for future AI features.
- Managed a complex Salesforce environment for 1,000+ users, overseeing the architectural transition from simple workflows to advanced, data-driven automation.
- Pioneered the "GIA" internal chatbot and introduced LLM-assisted development workflows, ensuring governance and compliance during early AI adoption.
- Managed complex integration projects involving Java, PHP, and C# across booking engines and CRMs, laying the foundation for understanding high-scale data movement.
- Led agile teams of up to 18 people, managing budgets up to $700k and ensuring rigorous QA/Risk management.
Education & Certifications
Education
- Ingenieria en Sistemas (Systems Engineering) — Universidad Marista de Merida (2004 – 2007)
Certifications
Salesforce Certified AI AssociateSalesforce Certified Administrator (SCA)
Community & Open Source
- Frequent speaker on GenAI workflows and automation for tech communities.
- Maintained repository of 100+ shipped GenAI projects demonstrating practical application of LLMs and agents.